Refund policy

Sale items, hair tools & accessories and opened products will not be accepted.

We will accept returns within 7 days of you receiving your order, return shipment must be paid by you, the customer.

Please contact us via email at info@hearttohomegifts.ca and include what you are returning, why and if you would like an exchange or store credit.

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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@hearttohomegifts.ca. 
If your return is accepted, it is up to you as the customer to pay for shipping back to us. We will provide our address for you. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@hearttohomegifts.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products and hair tools). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@hearttohomegifts.ca.